Privacy Policy

PitchKallr, operated by Kenpar Solutions, LLC (“we,” “us,” “our”), provides a pitch-calling system for softball coaches. We take children’s privacy seriously and comply with the Children’s Online Privacy Protection Act (COPPA).

Quick Summary:

• We collect minimal information: first names and jersey numbers
• Only coaches (Team Admins) can enter player information
• Parents can view and delete their child’s information anytime
• We never sell data or use it for advertising
• Data is encrypted and secured

Age Requirements:

• You must be 18 or older to create an account
• Children under 13 cannot create accounts
• Children under 13 may be listed as players by Team Admins with parental consent

3.1 What We Collect

We collect minimal information about child athletes:

• First name (not last name)
• Jersey number or position number
• Team assignment

We do NOT collect: email addresses, phone numbers, home addresses, photos or videos, birthdates, or last names.

3.2 How We Collect It

Through Team Administrators (Coaches): Team Admins add players to their team roster, enter first names, and assign jersey numbers. Team Admins must obtain parental consent before adding players.

We do NOT collect information directly from children.

3.3 Parental Consent Requirement

When a coach adds your child to a team in our app, the coach is representing that they have your consent.

By allowing your child to participate on a team using our service, you consent to:

• Collection of your child’s first name and jersey number
• Storage on our secure servers
• Display to other members of your child’s team
• Use to provide pitch-calling and game management features

If you DO NOT consent:

1. Tell your coach not to add your child to the app
2. Contact us immediately at support@kenparsolutions.com to request deletion
3. Your child can still participate in the team; the coach just won’t track them in our app

3.4 How We Use This Information

We use your child’s information ONLY to:

• Display team rosters to team members
• Track game participation and pitch data
• Provide pitch-calling and game management tools to coaches
• Improve our service

We do NOT sell information, use it for advertising, share it with third parties (except as required by law), use it for profiling, or display it publicly outside the team.

3.5 Who Can See This Information

Team Members Only: The coach (Team Admin) who entered the information, assistant coaches added by the Team Admin, and parents of players on the same team (if Team Admin enables).

Privacy Settings: Team Admins can set teams to Private (only coaches see player info, the default), Team-Only (all team members see roster), or Organization (other teams in league can see roster).

We do NOT make information public or searchable on the internet.

3.6 How Long We Keep Information

We retain player data for as long as the Team Admin’s account is active, to support cross-season progress tracking and historical statistics.

• Parents may request deletion of their child’s data at any time (see Section 4). We comply within 10 business days.
• Account deletion: When a Team Admin deletes their account, all associated player data is permanently deleted.
• We may retain data longer if required by law (rare).

You have the right to review what information we have about your child, correct any inaccurate information, delete your child’s information, and stop further collection.

4.1 How to Exercise Your Rights

Step 1: Contact Your Coach — Your Team Admin can immediately update or remove your child. This is the fastest way.

Step 2: Contact Us Directly

• Email: privacy@kenparsolutions.com (subject: “COPPA Request”)
• Mail: 5900 Balcones Drive Ste 100, Austin, TX 78731

We’ll respond within 10 business days. Most requests completed in 2-3 business days.

• Encryption in transit (TLS 1.3)
• Encryption at rest (AES-256)
• Access controls (role-based permissions)
• Regular security audits
• Automatic session timeouts

If your child’s information is compromised, we will notify you within 72 hours and report to the FTC as required.

We use trusted service providers who help us operate:

• Cloud hosting & database: Supabase

All providers sign data protection agreements, are contractually required to protect data, cannot use data for their own purposes, and must delete data upon our instruction.

We do NOT share data with advertisers, marketing companies, analytics providers (for children’s data), or social media platforms.

If we make material changes affecting children’s privacy, we’ll email Team Admins to notify parents, post a notice in the app for 30 days, and require re-acceptance before collecting new data.

California, Colorado, Connecticut, and Virginia residents (and other states with privacy laws) have additional rights including requesting a copy of all data, correction of inaccurate data, opting out of any “sale” of data, and appealing denied requests.

To exercise these rights: privacy@kenparsolutions.com

• General questions: support@kenparsolutions.com
• Privacy questions: privacy@kenparsolutions.com
• COPPA requests: privacy@kenparsolutions.com (subject: “COPPA Request”)
• Mail: 5900 Balcones Drive Ste 100, Austin, TX 78731

For immediate deletion, use subject line “URGENT: Delete Child Data”