Pre-order, Return & Warranty Policy

Cancel anytime before it ships. Until your order ships, you can cancel for a full refund, for any reason. Email pitchkallr@kenparsolutions.com from the email address you ordered with. We process refunds within 5 business days, back to your original payment method. Your bank may take another 5–10 days to post it.

When you're charged. You pay the full $249 when you pre-order, plus applicable sales tax. That price includes shipping within the United States.

Ship date. Pre-orders are expected to ship in November 2026, in the order they were placed. If that date changes, we'll email you with a new estimated date as soon as we know, and no later than November 30, 2026. You can then keep your order or cancel for a full refund. If we can't ship by the new date either, we'll email you again, and you can still cancel for a full refund.

If PitchKallr Watch isn't right for your team, email us within 30 days of delivery. Send back the complete Starter Pack (both watches and the carry case) in working condition, and we'll refund the full purchase price.

• You pay return shipping. We recommend a tracked service; we can't refund a return we don't receive.
• We can't accept a partial Starter Pack for a refund. If one watch is defective, it's covered by the warranty below.
• Extra Watches bought on their own can be returned individually within the same 30 days.

For 6 months from delivery, if a watch or carry case fails because of a defect in materials or workmanship under normal use, we'll repair or replace it free, including shipping both ways. If we can't repair or replace it, we'll refund what you paid for that item.

Not covered:

• Water damage. The watch is splash-resistant, not waterproof. Don't submerge it or wear it in heavy rain.
• Damage from drops, crushing, or impacts, or from opening or modifying the watch.
• Normal wear, like scratches or strap wear.
• Batteries gradually holding less charge over time, as all rechargeable batteries do.

To make a claim, email pitchkallr@kenparsolutions.com with your order email and a short description or video of the problem.

This warranty doesn't limit any rights you have under the law where you live.

PitchKallr Pro is billed through Apple, and Apple handles its refunds. See our Terms of Service. This policy covers PitchKallr Watch hardware only.

pitchkallr@kenparsolutions.com
Kenpar Solutions, LLC